Please review our return and refund terms below. Physical products and digital downloads have different eligibility requirements.

💸 Refund Policy

At Pawfect Loops Handmade, we want you to love your purchase.
If something isn’t right, we’re here to help 💛

---

📦 Returns (Physical Products)

We accept returns within 14 days of delivery.

To be eligible for a return:

• Item must be unused and in original condition

• Item must be returned in original packaging

• Proof of purchase is required

👉 Customers are responsible for return shipping costs unless the item is defective or incorrect.

---

🔁 Exchanges

We only replace items if they are:

• Damaged

• Defective

• Incorrect item received

Please email us within 7 days of delivery with photos so we can assist you quickly.

---

❌ Non-Returnable Items

The following items cannot be returned or refunded:

• Digital products (PDF patterns, downloads, etc.)

• Used or opened items

• Customized or personalized products

---

📥 Refunds

Once we receive and inspect your return, we will notify you.

If approved:

• Refunds will be issued to your original payment method

• Processing time: 3–7 business days

---

📬 Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again

2. Contact your credit card company

3. Contact your bank

If you’ve done all of this and still have not received your refund, please contact us at:

📧 support@pawfectloops.com

---

🚫 Order Cancellation

• Orders can be canceled within 12 hours of purchase

• After that, orders may already be processed or shipped and cannot be canceled

---

📦 Damaged or Lost Packages

If your package arrives damaged or is lost in transit:

• Contact us within 7 days

• Provide photos (if applicable)

We will work with you to resolve the issue as quickly as possible.

---

💛 Our Promise

We truly care about your experience.

Every product is designed with love for crochet enthusiasts, and we’ll always do our best to make things right.