💸 Refund Policy
At Pawfect Loops Handmade, we want you to love your purchase.
If something isn’t right, we’re here to help 💛
📦 Returns (Physical Products)
We accept returns within 14 days of delivery.
To be eligible for a return:
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Item must be unused and in original condition
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Item must be returned in original packaging
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Proof of purchase is required
👉 Customers are responsible for return shipping costs unless the item is defective or incorrect.
🔁 Exchanges
We only replace items if they are:
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Damaged
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Defective
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Incorrect item received
Please email us within 7 days of delivery with photos so we can assist you quickly.
❌ Non-Returnable Items
The following items cannot be returned or refunded:
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Digital products (PDF patterns, downloads, etc.)
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Used or opened items
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Customized or personalized products
📥 Refunds
Once we receive and inspect your return, we will notify you.
If approved:
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Refunds will be issued to your original payment method
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Processing time: 3–7 business days
📬 Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again
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Contact your credit card company
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Contact your bank
If you’ve done all of this and still have not received your refund, please contact us at:
🚫 Order Cancellation
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Orders can be canceled within 12 hours of purchase
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After that, orders may already be processed or shipped and cannot be canceled
📦 Damaged or Lost Packages
If your package arrives damaged or is lost in transit:
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Contact us within 7 days
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Provide photos (if applicable)
We will work with you to resolve the issue as quickly as possible.
💛 Our Promise
We truly care about your experience.
Every product is designed with love for crochet enthusiasts, and we’ll always do our best to make things right.